Achieving Innovation at Scale With Rapid Speed to Market
The Ability to provide an integrated experience across multiple channels today is critical and key differentiator for organizations to retain and grow customers. Achieving this is incredibly hard. It involves creating a flexible and agile DNA to connect customers, partners and employees, improve efficiency, turnaround times, create seamless transition between Sales, Operations and Service functions leading to cross-sell and up-sell opportunities.
Pentair’s vision and Cognizant’s execution methodology leveraged the Boomi platform that resulted in achieving the above goals in less than a year.
You will hear from Pentair and Cognizant how Boomi platform coupled with Cognizant’s hybrid integration model and event-based architecture helped in seamless scaling of business and integration connectivity. How OmniChannel user experience on web, mobile, tablet and phone was connected to multiple ERP, CRM systems for enhanced customer experience, giving a real-time view of order and service requests at rapid speed.
Mike Lewis, Pentair
Venugopal Taritla, Cognizant