Meet Your Ops Academy Learning Team
Erica Bader
Erica joined Elevance Health in January 2022 to support the Operations Leadership Academy as the Executive Talent Program Director.  In this role, Erica is the lead facilitator for the leadership development workshops delivered in the program.  She is committed to fostering a collaborative learning environment that supports growth and drives impact.
 
Erica has spent her career in human resources with a focus on learning strategy and development.  With a background in corporate hospitality, higher education, and associations, she has designed and delivered learning for corporate audiences in a variety of settings. In her most recent role, Erica led the content and learning function for a national association focused on corporate social responsibility, where she was responsible for several education programs, informal learning opportunities, and a national conference.
 
Erica lives in Florida with her family and enjoys college football, reading, and taking advantage of all the fun things Central Florida has to offer.
Vanessa Brown
Vanessa re-joined Elevance Health in 2020 and is the Leadership Development Program Director for the Ops Leadership Academy (OLA). She is the lead Director of OLA and dedicated to collaboration with Ops executives, stakeholder engagement, and ongoing program improvement that yields an outstanding learning experience for leaders ultimately driving innovation, positive impact, and results.
 
Prior to joining Elevance Health, Vanessa spent her rich, expansive career in HR and Talent strategies, Leadership Development, and building business acumen within organizations. She most recently co-led a privately-owned talent management consulting company, where she held a variety of executive talent strategy roles across a diverse portfolio of businesses spanning multiple industries.
 
Vanessa lives in Indiana with her family and enjoys playing tennis, yoga, reading, and organizing pretty much anything in her home.
Brian Renfroe
Brian comes to Elevance Health with over 17 years of Six Sigma and Quality training and facilitation in the healthcare field.  He has created and delivered Quality training (Six Sigma and Lean) to all levels of healthcare employees as well as managed teams of Black Belts responsible for large project portfolios throughout various businesses.
 
Brian is an accomplished and analytical certified Six Sigma Master Black Belt with proven success driving process improvement initiatives designed to achieve measurable gains in efficiency, productivity and cost savings.  Prior to working in Healthcare, Brian worked in a variety of roles at Honeywell including call center management, training and customer service.
 
Brian lives in Minnesota with his wife and three children and is an avid sports fan
Annemarie Jenkins
Annmarie joined Elevance Health in October of 2020 and joined the Operations Leadership Academy in April of 2022 as the lead facilitator for Service Management Workshop. Annmarie has over 30 years of operations leadership experience in a variety of industries, including travel, retail, manufacturing, financial services and healthcare. Her experience has a heavy concentration in healthcare, specifically Pharmacy Benefits Management, having worked for CVS and OptumRx prior to joining Elevance Health. Annmarie has had the privilege to coach and develop many leaders in operations and joined OLA for the opportunity to train & mentor operations leaders on a much larger scale across Elevance Health.  
 
Throughout her career, Annmarie has been known for her ability to identify issues and implement improvements to transform inefficient operations into productive ones.  She has scaled multiple call centers during incredible growth periods and has built out support organizations such as quality, training and workforce management from the ground up. She is passionate about the client experience and enjoys turning unhappy customers into raving fans.
 
Annmarie lives just outside of Chicago with her husband and two daughters and when not working, she can be found cheering on her girls playing soccer or shopping. She is a huge Ohio State football fan and is somewhat obsessed with English Premier League soccer.